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Why are electric bills so high in Hampton Roads? Dominion Energy responds
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VIRGINIA BEACH, Va. — Many people across Hampton Roads say they were surprised to see higher energy bills this winter. After hearing from viewers, 13News Now brought those concerns directly to Dominion Energy to find out what is driving the increase and what help may be available.
13News Now’s Germyah Batey spoke with Utibe Bassey, Dominion Energy’s vice president for customer experience. Company leaders say her visit to Hampton Roads highlights how seriously Dominion is taking concerns about high energy bills.
Bassey said Dominion’s goal has always been to provide reliable power at an affordable cost. However, she said several factors have pushed bills higher in recent months.
'What is going on:' Hampton Roads Dominion Energy customers struggling to make sense of high utility bills
CHESAPEAKE, Va. — Has your energy bill gone up? High bills is an issue many of our Hampton Roads neighbors have been dealing with and have been reaching out to News 3 about.
Monday, News 3 visited Chesapeake neighbor Erica Hardy at her home to talk with her about her bill. She had a fridge and freezer full of food, but she didn’t know how long it would last.
Watch: Dominion Energy's price hike was approved for 2026. Here's how much your bill could go up
Shortly before News 3 met with her, her power was shut off because she hadn't paid her bill in full.
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Outrage over Dominion Energy bills continues. Dominion says recent spikes were mostly because of weather.
If you’ve been shocked by your latest Dominion power bill, you’re not alone.
Customers have flooded social media with sky-high utility bills in the last few weeks, and a handful even picketed outside Dominion's Norfolk offices in protest.
Utibe Bassey, the vice president of customer relations at Dominion, said there are two main reasons why power bills have gone up — in some cases by hundreds of dollars.
The first one is the weather. She said homes used more energy than they have in decades this winter.
“December was the coldest we've had in 15 years,” she said. “January into February, those temperatures were the coldest we've had since the 1940s.”
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