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Using an AI agent to buy your flights? This airline is banning them from booking on your behalf.
United Airlines is restricting how customers can use AI to book their flights, the company announced on Wednesday, Nov. 11. The airline stated that protecting travelers' privacy and data was the reason for the decision.
In a statement, United said that sharing account credentials with "personal, third-party AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes or use of MileagePlus miles."
It also noted that automated AI actions may violate Federal Aviation Administration and Department of Transportation regulations, citing, for example, the requirement that travelers acknowledge their bags do not contain "banned substances like explosives" — something an AI agent cannot legally confirm.
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