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We spent thousands on a Tui river cruise but ended up on coach trips
Passengers who paid thousands of pounds for European river cruises with Tui have described their anger after their itineraries changed to involve hours spent on coach trips instead.
Several have told the BBC they believe they should get some money back, but have been offered no refund.
Tui apologised and blamed low water levels on the Danube, adding that customers continued their holidays on amended itineraries under its standard booking conditions.
It follows previous complaints about conditions on board two of Tui's river vessels.
Those who contacted the BBC include Richard Pearson from Lincolnshire, whose week-long holiday began on 21 September.
Passengers who paid thousands for river cruises ended up on coach trips
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Low water levels have caused disruption to river cruises, but Tui’s policy does not allow for refunds in cases like these
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Passengers who paid thousands of pounds for European river cruises found themselves travelling by coach and staying in hotels, but have yet to receive refunds despite changes to their holiday.
Low water levels on the Danube caused by extreme heat this summer threw sailing itineraries off balance for many river cruises.
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