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Burger King announces new service changes after customer complaints
Burger King is rolling out two new initiatives aimed at improving the customer experience after gathering feedback from thousands of guests across the U.S.
The fast food chain announced the launch of its new "Your Way Champion" role and a Whopper Guarantee, saying the changes were inspired by comments received through its customer Listening Initiative. Earlier this year, Burger King invited customers to share feedback directly with U.S. and Canada President Tom Curtis by phone and text.
According to the company, many guests said they wanted someone in restaurants who could quickly resolve issues when they arise. In response, Burger King created the Your Way Champion, a restaurant leadership role focused on customer service.
Burger King makes major changes after thousands of customers sounded off
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Burger King says thousands of customer comments inspired a revamped manager position and a new "Whopper Guarantee" designed to improve service, boost order accuracy and address quality concerns.
Visitors to Burger King may soon notice several changes inspired by updates that customers of the fast-food chain said they wanted.
"Earlier this year, we opened our phone lines and invited people to share their honest feedback, and they did," a Burger King representative told Fox News Digital.
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