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United Airlines to face lawsuit over ‘window seats’ that don’t have windows
United Airlines must face a class-action lawsuit after a federal judge rejected the airline's attempt to dismiss claims from passengers who say they paid extra for "window seats" that had no actual windows.
The lawsuit, which also names Delta Air Lines, alleges the airlines misled customers by failing to disclose during booking that some window seats on Boeing 737s, 757s and Airbus A321s are located beside blank cabin walls instead of windows. Judge James Donato in San Francisco rejected Chicago-based United's argument that "window seat" refers only to a seat's position, not a guaranteed outside view.
Donato rejected United's argument that federal law blocked the passengers' claims, saying the airline's own ticketing terms, boarding passes and reservation screens promised window seats to customers who paid for them.
United Airlines must face class action lawsuit over 'window seats' without windows, judge rules
A federal judge on Monday rejected United Airlines’ request to dismiss a proposed class-action lawsuit accusing the airline of charging passengers extra for "window seats" that lacked actual windows.
U.S. District Judge James Donato ruled the plaintiffs plausibly alleged United breached its contractual obligations by selling seats identified as window seats even though some were positioned next to solid cabin walls rather than windows.
"These terms plausibly establish that United expressly agreed to provide a seat with a window to passengers who paid for one," Donato wrote, adding that United's reservation screens and boarding passes represented that customers had purchased window seats. "No more is needed at this stage for the breach claims to go forward."
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Judge allows suit over airline window seats without a window to proceed
A passenger said they were charged extra for a window that didn't exist.
A California judge denied United Airlines' request to dismiss a class-action lawsuit filed against the airline last year by a passenger alleging that the airline knowingly charged them extra for a window seat that didn’t actually have a window.
United defines a window seat to mean a location relative to the aisle and not a literal seat next to a window, according to the court filing.
However the judge said the passenger’s claims are plausible as the airline's booking page and boarding pass identify the seats as window seats, and United’s contract of carriage incorporates the “terms and conditions printed on or in any ticket.”
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