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NZXT agrees to let customers keep their rental PCs in class-action settlement
NZXT will forgive up to $5,000 in debt for customers of the Flex program.
PC hardware company NZXT and its billing partner, Fragile, have agreed to a $3,450,000 settlement in response to a class-action complaint regarding NZXT’s Flex PC rental program.
NZXT announced Flex in August 2024, saying that it would charge customers $59 to $169 a month to rent an NZXT gaming desktop (as of this writing, Flex prices are $79 to $279 per month. At the time, NZXT said that the PCs would be “new or like new.” Subscribers had the option to receive an upgraded rental PC every two years.
The program was met with criticism. Renting a PC can quickly become more costly than buying one, depending on the rental, and YouTube channel Gamers Nexus claimed in November 2024 that customers received less powerful components than expected and that NZXT advertised the rental PCs with inaccurate benchmark results. There was also concern about what NZXT did with customer data left on returned computers.
NZXT to pay $3.45 million settlement over Flex PC rentals
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The settlement for impacted customers includes debt forgiveness and finally grants them ownership of their PCs.
The settlement for impacted customers includes debt forgiveness and finally grants them ownership of their PCs.
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NZXT's multi-million dollar lawsuit shows exactly why gamers don't trust rental programs
NZXT Flex, the company's rental PC program has been facing backlash for a while, and company is now on the receiving end of a multi-million dollar lawsuit. It's hard to feel sympathy for a company that built its reputation on enthusiast grade hardware, only to mislead those very enthusiasts. The promise was simple – rent now, own later. The reality was anything but that, and it goes on to show why gamers don't trust rental programs altogether.
NZXT will pay $3.45 million to settle the class-action suit over its Flex rental PC program, per reports. If anything, this exposes the growing pitfalls of subscription-type hardware services, and a severe loss in trust in top brands.
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