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After long waits at the Social Security Administration, its chief says things are getting better
IRS CEO Frank Bisignano testifies during a Senate Committee on Finance hearing on Capitol Hill, April 15, 2026, in Washington. (AP Photo/Mariam Zuhaib, File)
WASHINGTON (AP) — After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says he’s ready to make the case to Congress this week that things are getting a lot better at the embattled agency.
Frank Bisignano is expected to face pointed questions from lawmakers at a hearing on his agency’s customer service performance, its ability to pay Americans their benefits, protect their privacy, and other questions about the inner workings of the SSA.
WATCH LIVE: SSA chief testifies before House subcommittee on embattled agency's performance
WASHINGTON (AP) — After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says he's ready to make the case to Congress this week that things are getting a lot better at the embattled agency.
The House Ways and Means Committee's hearing is set to begin at 10 a.m. EDT on Wednesday, June 10. Watch it live in the player above.
Frank Bisignano is expected to face pointed questions from lawmakers at a hearing on his agency's customer service performance, its ability to pay Americans their benefits, protect their privacy, and other questions about the inner workings of the SSA.
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Getting disability benefits got harder after the Social Security Administration’s staff was slashed and program rules were changed by Trump
A rapid series of administrative, staffing and policy changes the Social Security Administration underwent early on in the second Trump administration are making it much harder to get disability benefits that millions of Americans rely on to make ends meet.
The agency cut more than 7,100 jobs – more than 13% of its workforce and its largest staffing cut ever. It closed six of its 10 regional offices, moved more services online and expanded the use of automated and artificial intelligence systems on its public phone lines.
Some rules changed and changed back again. For instance, Social Security officials announced in March 2025 that people would no longer be able to apply for benefits on the phone, only to reverse course a month later.
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