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Here's How Canceling an Uber Ride Affects Your Rating
Whether you decide to walk instead or you're trying to ride in a Waymo, you might need to cancel an Uber ride someday.
If you do, there's no evidence that it will hurt your rating on the app as a ride-hailing passenger. You can often avoid a cancellation fee as well — if you cancel at the right time.
Nate Galesic, an Uber rider in Atlanta, said he frequently cancels rides once he sees that he's been matched with a human driver. He has used the method to improve his chance of being matched with one of the Waymo driverless cars that Uber has been using in the city since June.
Uber’s 2025 Cancellation Policy: Free Rides, Hidden Rating Risks
In the fast-paced world of ride-hailing, passengers often face the dilemma of whether to cancel a booked Uber ride without repercussions. As of 2025, Uber’s policies have evolved to address user concerns, but the impact on passenger ratings remains a topic of intense scrutiny among industry insiders. Riders can typically cancel a trip for free if done within a specific window—usually two minutes after booking—or if the driver is significantly delayed. However, frequent cancellations have long sparked debates about whether they subtly erode a passenger’s standing in the app’s ecosystem.
Recent data suggests that while Uber doesn’t explicitly penalize riders for occasional cancellations, patterns of behavior could indirectly influence how drivers perceive and rate them. According to a detailed analysis in Business Insider, published on August 24, 2025, there’s no concrete evidence that canceling hurts your rating directly. The report emphasizes that Uber’s algorithm focuses more on post-ride feedback from drivers, but insiders note that repeated no-shows might lead drivers to leave lower scores, viewing such passengers as unreliable.
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An Uber ride that should’ve taken 23 minutes became a nightmare — and she’s not alone: Incidents every 8 minutes
In May 2021, an intoxicated Oklahoma woman called an Uber to take her home from her niece’s engagement party. Although the ride should have only taken 23 minutes, when she woke up hours later, she wasn’t home, but seated behind the steering wheel of a strange car, with her underwear in her purse and her jeans on inside out.
Her mind blurred with confusion and her body covered in bruises, she went to the hospital and was given a sexual assault examination, according to a civil lawsuit against Uber and the driver, seen by The Independent.
Authorities charged the driver, Timothy Alexander Greene, in June 2021. A jury convicted him of sexual battery two years later, court records show, and he is serving a 10-year prison sentence.
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