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iPhone Duo: Apple says it will replace handsets with screen problems
Apple says it will replace iPhone Duo handsets that have developed problems with their screens just days after the highly-anticipated smartphone went on sale.
Photos posted on social media show lines that appeared on the screens of the technology giant's first ever foldable device, which has a starting price of £1,999 ($2,668) in the UK.
Apple said it is aware of "an issue impacting the inner display on a small number" of the phones and urged affected users to contact the company for a replacement.
The Duo's launch, which attracted crowds at Apple stores around the world last week, comes as the brand tries to reinvigorate its range of devices and challenge the foldable phones made by rivals.
iPhone Duo owners report cracks in Apple’s first foldable handset
Company says small number of devices affected by display glitch after posts appear on Reddit and social media
Owners of the new foldable iPhone are reporting cracks in the deviceâs screen, as Apple confirmed an issue with a âsmall numberâ of units.
Reports of cracks have emerged on Reddit and social media platforms since the handset went on general sale globally on Friday. Experts said there had been too few examples to determine whether there was a more serious problem with Appleâs first foldable device, which retails from $1,999 (£1,499).
Apple confirmed some devices had been affected by a display glitch.
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Apple responds to user reports of broken iPhone Duo screens on new foldable phone
Apple's first foldable phone, the iPhone Duo, hit store shelves on Friday to considerable lines and long wait times for pre-orders.
But some customers who were lucky enough to get the $1,999-and-up phone on its first weekend have been reporting a pretty big problem: The inner screen of the phone can break, showing horizontal bright lines emanating from the phone's hinge.
Apple on Monday said it was aware of the issue, which it said affected a "small number" of phones, and that it would replace the devices under its AppleCare warranty.
"We are aware of an issue impacting the inner display on a small number of iPhone Duo units," an Apple representative told CNBC. "If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement."
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