Explore the latest developments concerning Amazon Prime customers.
Amazon Prime customers could get $200 refunds in expanded FTC deal. See who is eligible.
Amazon is issuing refunds to eligible Amazon customers under a revised $2.5 billion settlement with the Federal Trade Commission to resolve allegations that the retailer deceptively enrolled customers in its Prime subscription service.
The FTC said last month that more consumers qualify for refunds from Amazon and also raised the maximum payment from $51 to $200. As of September, Amazon had refunded more than $845 million to customers, with the company agreeing under the settlement to issue $1.5 billion in refunds and pay a $1 billion civil penalty.
The FTC's original order in September 2025 required only that Amazon refund customers who used fewer than 10 Prime benefits, such as free shipping, over the course of one year. The revised order requires Amazon to reimburse members who used up to 20 Prime benefits over a year and who signed up for Prime between June 23, 2019, and June 23, 2025.
More Amazon Prime settlement payments are on the way. Who qualifies?
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More Amazon Prime customers will soon be getting refunds from a settlement with the Federal Trade Commission (FTC), and they won't need to file a claim.
Amazon (AMZN) has already paid about $845 million in refunds as part of the $2.5 billion settlement with the FTC. However, additional refunds are now set to be issued.
Under a recently revised FTC order, more Amazon Prime customers now qualify for the payments — and refund amounts have nearly quadrupled, from $51 to $200. Payments will continue through April 2027.
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