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Hims & Hers says limited data stolen in social engineering attack
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The telehealth provider said hackers gained access to a third-party customer service platform, but medical records remained secure.
Hims & Hers, a San Francisco-based telehealth company, was impacted by a “sophisticated social engineering attack” in February in which a hacker gained access to its third-party customer service platform, according to regulatory filings.
The firm said an unknown party gained unauthorized access to service tickets between Feb. 4 and Feb. 7, according to a filing Thursday with the California Attorney General’s office.
The company discovered the suspicious activity on Feb. 5, took steps to secure its customer service environment and launched an investigation.
Telehealth giant Hims & Hers says its customer support system was hacked
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Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform.
The healthcare company said in a data breach notice filed with the California attorney general’s office on Thursday that the hackers stole data about user requests sent to the company’s customer support team. The company said hackers broke into its third-party ticketing system between February 4 and February 7 and stole reams of support tickets, which contained personal information submitted by customers.
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