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Shopify hit with hours-long outage on Cyber Monday
Shopify was hit with an outage on Cyber Monday, leaving some businesses unable to manage transactions during one of the biggest shopping days of the year.
In an update to its status page, the Canadian e-commerce company said select merchants were experiencing issues logging into Shopify, while others were unable to access point-of-sale systems, a critical portal used to manage transactions and other backend processes.
Later in the day, Shopify said its services were beginning to recover, but that some merchants may still observe some disruptions to its POS and Admins tools.
"We have found and fixed an issue with our login authentication flow, and are seeing signs of recovery for admin and POS login issues now," the company said in an update at 2:31 p.m. EST. "We are continuing to monitor recovery."
Shopify outage disrupts some merchants on Cyber Monday
Shopify services were temporarily interrupted as an outage at the e-commerce platform disrupted retailers on Cyber Monday, one of the busiest online shopping days of the entire year.
Thousands of Shopify users reported problems with the platform, hindering their ability to do business. Outage reports peaked at 11 a.m. EDT at around 4,000 before tapering off, according to Downdector, a website that tracks online outages.
Shopify said on its status page that users may experience issues logging in or accessing point-of-sale systems, the equipment used to process in-person transactions.
The company said Monday evening it was dealing with a "system degradation" that had been "mitigated" and that it would continue to monitor the system's recovery.
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